I accidentally stumbled into the remodeling industry by helping a friend roof houses and replace siding after a bad hail storm in our area. I acquired so much skill and experience doing this that people started asking me to install their siding. This resulted in me taking a job at Lubbock’s first siding company many, many moons ago.
I spent years there selling siding jobs, while my wife—who also worked there—learned the ins-and-outs of running an office. We eventually decided to become the owners of the business, and this is the West Texas Exteriors you see today.
Just About Everything We Say And Do Is The Exact Opposite Of What Is ‘Normal’ In the Home Improvement Industry – And Our Clients Love Us For It.
I see the way many home-improvement companies in this area treat their customers like dollar signs. These companies are only in business to make a quick buck, and don’t care about the quality of their work or satisfying the customer.
I sincerely believe the best way to stay in business is to…
Treat you with respect. That means using ZERO sales pressure. Instead of using off-putting, high-pressure sales tactics, we have an actual conversation with you about the best solution for your home. We NEVER try to force you into a sale you’re uncomfortable with.
Be completely honest with you. Unlike some other companies in West Texas, we never inflate our prices, and then lower them to pretend we’re giving you a special “discount.” We tell you EXACTLY what you need, and EXACTLY how much it’s going to cost.
Give you the highest quality work. Our craftsmen are highly skilled and meticulous. They don’t leave the job site until everything is PERFECT.
We’ve been in business since 1983, so I like to think that upholding these values is working. In a sea of second-rate home-improvement companies—whose ONLY goal is to increase their bottom line—I like to think we stand out.
So if you want good old-fashioned customer service, the highest-quality work, and a home-improvement company in Lubbock that treats you like a PERSON—not a dollar sign—then we’d be honored to have your business.
Bart Kelley, Owner